Privacy Policy

Last updated: July 2025

Tree Experts, LLC (“Tree Experts,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.treeexpertsnm.org (the “Site”) or interact with us in any way.

1. Information We Collect

Information you provide directly

Contact details such as name, phone number, email address, and mailing address

Service‐related details such as property address, tree type or condition, and any photos you upload

Payment information you submit when paying an invoice

Information we collect automatically

IP address, browser type, device information, pages visited, and time spent on the Site (via cookies and similar technologies)

We do not intentionally collect sensitive personal information (for example, Social Security numbers or medical data).

2. How We Use Your Information

To provide services – schedule estimates, perform tree work, and send invoices

To communicate – respond to questions, send job updates, and provide customer support

For marketing – send service reminders, promotions, or newsletters (you can opt out at any time)

For analytics – improve Site performance and user experience

For legal or compliance purposes – maintain business records, detect fraud, and comply with applicable laws

3. How We Share Information

We share information only when necessary:

Payment processors (e.g., Square or QuickBooks) to securely process payments

Trusted subcontractors (e.g., stump‐grinding specialists) to complete contracted work – only the data needed for the job is shared

Analytics providers (e.g., Google Analytics) for Site statistics

Government authorities or law enforcement when required by law or to protect our rights

We never sell your personal information.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to:

Remember your preferences (for example, information you type into a quote form)

Measure traffic and user behavior

Run limited remarketing advertisements

You can disable cookies in your browser settings, though some Site features may not function properly.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption for form submissions and payment data. No method of transmission or storage is 100 % secure, so we cannot guarantee absolute security.

6. Data Retention

Customer and job records are kept for at least seven years (for tax and warranty purposes) unless a longer period is required by law.

Marketing contact information is retained until you unsubscribe or request deletion.

Analytics data is retained for up to 26 months and then deleted or anonymized.

7. Your Choices and Rights

Access or update – contact us to review or correct your personal information.

Opt out of marketing – click “unsubscribe” in our emails or email us directly.

Request deletion – ask us to delete your information, subject to legal retention requirements.

Do Not Track – our Site does not currently respond to DNT browser signals.

Residents of California and certain other jurisdictions may have additional rights under local privacy laws.

8. Children’s Privacy

Our Site and services are not directed to children under 13. We do not knowingly collect personal data from children. If we learn that we have collected such data, we will delete it promptly.

9. Third‐Party Links

Our Site may contain links to external websites (for example, industry resources). We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If material changes are made, we will post the revised policy on this page with a new “Last updated” date. Continued use of the Site after changes constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions or requests about this Privacy Policy, please contact us:

Tree Experts, LLC
Los Lunas, NM 87031
Phone: (505) 861-1883
Email: [email protected]

We aim to respond to all privacy inquiries within 30 days.